Returns & Refunds policy

Effective Date: 01-08-2026

Thank you for shopping with JAGDATI FOOD PRODUCTS. We are committed to delivering fresh, high-quality food products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return only if:

You receive a damaged product.

You receive a wrong product.

You receive an expired product.

The product packaging is tampered with before delivery.

The product is missing from your order.

Return requests must be made within 48 hours of delivery.

2. Products Not Eligible for Return

For food safety and hygiene reasons, the following items cannot be returned:

Opened or used products.

Products with broken seals after delivery.

Products damaged due to improper storage by the customer.

Items returned without original packaging.

Products purchased during special clearance or final sale offers (unless damaged or incorrect).

3. How to Request a Return

To request a return:

1. Contact our Customer Support within 48 hours of delivery.

2. Share your Order ID.

3. Provide clear photos or videos showing the issue.

4. Our team will review your request within 2–3 business days.

5. If approved, we will arrange a return or replacement, depending on availability.

4. Refund Policy

Once your return request is approved and the product is verified:

Refunds will be processed to the original payment method.

Online payment refunds are generally completed within 5–7 business days after approval.

Cash on Delivery (COD) refunds may be transferred to your bank account or UPI ID after verification.

Processing time may vary depending on your bank or payment provider.

5. Replacement Policy

If the received product is:

Damaged

Defective

Incorrect

Expired

We will provide a replacement, subject to product availability. If a replacement is not available, a refund will be issued.

6. Order Cancellation

Orders can be cancelled only before they are packed or shipped.

Once an order has been shipped, it cannot be cancelled.

If a cancelled order has already been paid for, the refund will be processed as per the Refund Policy.

7. Non-Refundable Charges

The following charges, where applicable, are generally non-refundable:

Shipping charges after successful delivery.

Gift wrapping charges.

Convenience or service fees (if any), unless required by applicable law.

8. Quality Commitment

At JAGDATI FOOD PRODUCTS, every product is carefully selected, quality-checked, and packed with hygiene standards before dispatch. We strive to ensure that every customer receives fresh, safe, and high-quality products.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

JAGDATI FOOD PRODUCTS

Address:

Village Lohna West, H.N. 0147, Ward No. 7, Panchayat Lohna North, Near Lohna West Durga Mandir, Bihar, India

Phone: +91 9546717888

Email: jagdatifoods@gmail.com

Website: www.jagdati.com

Customer satisfaction is our priority. We are committed to resolving genuine concerns quickly and fairly while maintaining the highest standards of product quality and service.